Do you have a passion to lead a cross-functional team and optimize performance to achieve business goals. Plan work, ensure compliance, and maximize revenue. Analyze opportunities for improvement and engage with stakeholders to drive performance. Act as the first point of escalation for internal and external stakeholders. Join our client and keep aircraft in the sky!
Your job in a nutshell:
As Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You also will be working on:
The Team:
You will be an active member of the Material Services team at Woensdrecht, Hoofddorp and Singapore. You will report to the Head of Programs. You will manage a team of 12+ Customer Support Representatives whilst having a full knowledge of the ERP and sales process in order to drive process improvement and/or back up some of your team member. You will work closely with the team of Program Managers and Product Managers.
What do you bring to the table?
You have relevant (hands-on) technical experience and understanding product portfolio. You also have excellent communication and stakeholder management skills and are an excellent negotiator. Furthermore, you have the ability to look for ways to add value beyond customers’ immediate requests and acts on them and have a broad understanding of the aerospace market and component trading within subject area. It is also important that you have:
What’s in it for you?
Working in this company gives you the opportunity to work in a dynamic and entrepreneurial environment, with innovative thinking and cooperation with a no-nonsense culture as the core. You will be guided by professional and dedicated colleagues, which will give you the knowledge and experience to further boost your career. Furthermore you'll get:
Maintenance company for aircraft components
Please note that we agreed with our clients to only introduce them to candidates who already live in or near Amsterdam. Although we understand that you are willing to relocate or commute, we have agreed with our clients not to accept this as an adequate option.
Are you interested in the position and do you have the required skills and experience. Please send us your CV with a short letter of motivation before Friday the 17th of May. You will receive an answer from us within 5 working days. For more information please check our website www.projob.nl or call us at 020 - 5738383. We are looking forward to hearing from you!
Contactgegevens
Bedrijfsnaam: Projob B.V.
Contactpersoon: Projob Team
Adres: Van Baerlestraat 63
Postcode/plaats: 1071 AR Amsterdam
Telefoon: 020-5738300
Email: welcome@projob.nl